digiDen's

WEBCARE PLANS

Looking after your Website

We take great pride and care in creating unique websites tailored to our customers specific needs, so it goes without saying that looking after these websites is also a priority of ours. When you make an investment in a car, house or numerous other things in life from time to time you have to pay for its upkeep and websites are no different.

Do I need a WebCare Plan?

Managed website hosting forms the foundation for all WebCare plans and is, in essence, insurance against hackings and technical issues. We maintain your website to help prevent it from hackings, viruses & malware that cause damage and ultimately cost your business, as well as adding you to search engine black lists. we provide your website with individual care and keep it working and looking as it did the day it was created…. then yes, you need a WebCare Plan.

Which Care plan is best for me?

That’s up to you to decide, and will depend on your needs, but to help you we have highlighted the benefits of each package we offer. With all of our plans we provide the service of keeping all original technical elements of your website up to scratch.

All WebCare plans are pay-as-you-go on a month by month basis with no annual contracts or tie-in periods.

BESPOKE WEBCARE

Pricing planed to suit your site
  • For larger site or different needs

BRONZE

£40 per month
  • For smaller sites
    up to 5GB
  • Standard Email Support
  • UK Based
    Website Hosting
  • Software Updates
  • Database Cleaning
    & Optimisation
  • Daily Off-Site Backups
    with Restore
  • Weekly Security Scans
  • digiDen Premium
    Plugin Pack
  • Training Video Library
  • 30 Minutes Support/Task Time
    (no rollover)
  • Cancel Anytime,
    No Contracts

SILVER

£80 per month
  • All the features of the BRONZE plan, plus -
  • For medium sites
    up to 10GB
  • Priority IM
    & Email Support
  • Monthly
    Maintenance Report
  • 24/7 Uptime Monitoring
  • Link Scan & Fix
  • Website Speed Boost
  • Daily Security Scans
  • 60 Minutes Support/Task Time
    (no rollover)
  • Cancel Anytime,
    No Contracts

GOLD

£260 per month
  • All the features of the BRONZE and SILVER plans, plus -
  • For sites
    up to 20GB
  • Priority Skype Call,
    IM & Email Support
  • Enterprise
    Grade Security
  • Analytics Reporting
  • Monthly CMS
    & Website Review
  • 120 Minutes Support/Task Time
    (no rollover)
  • Cancel Anytime,
    No Contracts

PLATINUM

£540 per month
  • All the features of the BRONZE, SILVER and GOLD plans, plus -
  • For sites
    up to 30GB
  • Priority Skype Call,
    IM & Email Support
  • Search
    Engine Optimisation
  • 240 Minutes Support/Task Time
    (no rollover)
  • Cancel Anytime,
    No Contracts

Standard WebSite Hosting - £5.99

As well as our own care packages we also offer 'Standard WebSite Hosting' which means your site can be hosted on our robust servers for a more than reasonable price of £5.99 but without the extras such as software updates, security scans and email support that push the price of WebCare Plans.

We are more than happy to build and work on websites that are on standard web hosting, but it comes with the same warnings as any other standard web hosting plan that you can buy online, that your website is more vulnerable because it will not be kept up to date or protected from Malware attacks. Any works required on the site that can and will arise are chargable at the standard rate and a software update, carrying a standard charge, will need to take place before such work can be completed. For more details please get in touch with the team.

NB: This hosting does not provide support, although support blocks can be bought from £40 per support ticket (applies to small tasks only).  Any work needing to be carried out on the site including restores will be chargeable.

digiDen's

WEBCARE PLANS EXPLAINED

Bronze:

This package provides:

  • Email Support -  Simply email the supplied email address to open a support ticket and we usually respond within 48 hours (ex weekends & holidays).
  • UK Based Website Hosting - Robust UK servers with 24/7 support staff.
  • Software Updates, Database Cleaning & Optimisation - Weekly checks and updates of the websites core software and database will help prevent against vulnerabilities.
  • Weekly Security Scans - We perform weekly security scans of your site. In the unlikely event of our system detecting any suspicious activity, we will investigate and resolve any issues. (Not including malware attacks)
  • digiDen Premium Plugin Pack - We have been building websites for 15 years and now have a chosen toolset that we have used to build your website.
  • Training Video Library - Access a library of over 80 tutorial videos straight from your website dashboard.
  • 30 Minutes Support/Task Time - Support and task time includes content changes, adding pages/posts, adding/changing images, adding events etc. It does not include managing social media accounts or complex systems.  Unused monthly minutes will not be rolled over to the next month.
  • Cancel Anytime, No Contracts - Just what it says on the tin...!

We strongly recommend this package as an absolute minimum to keep your website up to date and secure.

Silver:

This package provides all the features of the BRONZE plan, plus -:

  • Priority IM & Email Support - Simply email the supplied email address to open a support ticket and we usually respond within 12 hours (24 hrs for weekends & holidays)... Need something quickly just send us an instant message on WhatsApp and we will get straight back to you.
  • Monthly Maintenance Report - A monthly detailed report of the work that has been carried out on your website.
  • 24/7 Uptime Monitoring - We get an instant notification when your website goes down, so we can check it out and get it back online before anyone else notices.
  • Link Scan & Fix - We get automatic notifications of any broken links so we can look into and get them fixed so visitors will always find the website content they are looking for.
  • Website Speed Boost - We add extra software to optimise your website to speed it up which google loves!
  • Daily Security Scans - We perform daily security scans of your site. In the unlikely event of our system detecting any suspicious activity, we will investigate and resolve any issues. (Not including malware attacks).
  • 60 Minutes Support/Task Time - Support and task time includes content changes, adding pages/posts, adding/changing images, adding events etc. It does not include managing social media accounts or complex systems. Unused monthly minutes will not be rolled over to the next month.
  • Cancel Anytime, No Contracts - Just what it says on the tin...!

Cheap web hosting plans don’t offer this service. We recognise that cheaper hosts may seem more appealing but in reality they may end up costing you more in the long run!

Gold:

This package provides all the features of the BRONZE and SILVER plans, plus -:

  • Priority Skype Call, IM & Email Support - Simply email the supplied email address to open a support ticket and we usually respond within 12 hours (24 hrs for weekends & holidays)... Need something quickly just send us an instant message on WhatsApp and we will get straight back to you. OR book in a Skype call to speed up resolving the issue.
  • Enterprise Grade Security - With this grade of security your website is continuously monitored. In the event of your site being injected with malware or hacked, we will clean up the site and restore it to normal.
  • Analytics Reporting - We will supply you with monthly detailed analytics reports to insights to your audience.
  • Monthly CMS & Website Review -  We review your site to make sure everything is working correctly and check through any new content.
  • 120 Minutes Support/Task Time - Support and task time includes content changes, adding pages/posts, adding/changing images, adding events etc. It does not include managing social media accounts or complex systems. Unused monthly minutes will not be rolled over to the next month.
  • Cancel Anytime, No Contracts - Just what it says on the tin...!

This plan is great for small companies that want to hand over the majority of their website work to free up time to concentrate on their own businesses.

Platinum:

This package provides all the features of the BRONZE, SILVER and GOLD plans, plus -

  • Priority Skype Call, IM & Email Support - Simply email the supplied email address to open a support ticket and we usually respond within 12 hours (24 hrs for weekends & holidays)... Need something quickly just send us an instant message on WhatsApp and we will get straight back to you. OR book in a Skype call to speed up resolving the issue.
  • Search Engine Optimisation - SEO is an on going task, so we work with you on all aspects of your websites SEO each month to aim to get good google rankings.
  • 240 Minutes Support/Task Time - Support and task time includes content changes, adding pages/posts, adding/changing images, adding events etc. It does not include managing social media accounts or complex systems. Unused monthly minutes will not be rolled over to the next month.
  • Cancel Anytime, No Contracts - Just what it says on the tin...!

Our Platinum package is fantastic! You get all the benefits of all our other packages and a whole lot more!

Ultimately, by choosing a 'digiDen WebCare Plan' you are taking a great step forward in protecting your website, ensuring that the core and framework of the website are kept up to date and therefore reducing the likeness of your website being hacked and resulting in down time, which could loose you business!

UPGRADING

Clients can request to upgrade their WebCare plan at any time. Upgrades from Gold to Platinum can be made at any time regardless of any potential outstanding issues. All upgrades will take effect on the 1st of the month immediately following the request and digiDen are in receipt of payment. If the upgrade is from Bronze or Silver to Gold a condition that the Website is in good working order with no outstanding malware issues applies. In this scenario any Malware issues would need to be resolved before the upgrade can take effect.

SUCURI COSTS

Should you opt for the Standard, Bronze or Silver packages you are not covered in the unfortunate event of your website being hacked. We can resolve the problem for you and put right any damage caused but there are charges attached. The Sucuri standard minimum fee of £275 is to be paid up front and administration / implementation is charged at the standard hourly rate. These costs will then cover your website security for the next year.

Ready to get started with your project?